Heavy Duty Antenna Suction Mount

I want to start by saying that this is my only and one negative review I have left for online store ever.
My story starts like this: less than a year ago, I bought this (overpriced) item "Heavy Duty Antenna Suction Mount – Hexaspot", because I trusted the store (recommended by other members on discord). How wrong I was…
Shortly before December the suction cups became problematic and could not hold even the weight of the metallic mount, which accompanied the product. Admitting my mistake that I didn’t have backup mechanism, but just the cable through window, the suction cup failed and flipped over as a result to break my expensive and favorite 8dBi RAK wireless antenna.
I must highlight that due to the cable-through-window, the suction mount did not fall and there is not a single mark on it, and it was “just” the fiber glass antenna that hit the wall and broke.
I contacted the support for the issue. Then “Tobias” started putting all the blame on me that I violated the warranty rules by placing another antenna from the recommended ones, and that I broke the suction cups during the fall, which has never happened!
Then, he recommended me to replace the suction cups at my own cost and “unfortunately no refund can be given”.
I have shopped hundreds of products from online stores throughout internet, Amazon, and other cheap Chinese stores, and it is the first time that “in warranty period” a seller behaves like this for such an expensive product!I don’t know if the store has financial issues and tries to void responsibility for everything, but the respect to the customer is something that shows professionalism. I have myself a business, I know that some situations are hard, but I am shocked of how irresponsible answers I got on this matter from Hexaspot.
To sum up, if a suction cup you sell via your store becomes problematic within the warranty period, this part at least, should be refunded or replaced by a new one.

the suction itself may hold 60kg but the montage system didnt even hold less than 10kg worth of equipment, its a nice item if you want to hang a single antenna, but wont hold a extender.

I mounted my 9dbi (1.6m/3.0kg) antenna on this suction mount. Keep in mind that for an antenna of these dimensions it will be better to use the mount 90 degrees off the way it is shown on the picture. Also the place where you will secure the pole to the suction mount is actually a handle and more to the point it is hollow inside - overtightening may brake/crack it. Find a way to secure the whole assembly additionally it may fall - after all it will be exposed to weather.

Does what it's supposed to do. Price on the high side.

This antenna mount works fine. I used it in combination with a low-loss window passtrough cable and saw my earning double up compared to in-house. Sorry for the bad quality image.

In my personal opinion, it is way overprice, but I didn't trust myself in putting a similar mount together myself, so I just spent the money on this one.